SmallBizGenius Analysis
Eyebuydirect earns high marks for its affordable prices, user-friendly website, and extensive selection of frames, making it a popular choice for online eyewear purchases. However, some customers report issues with customer service and occasional discrepancies in prescription accuracy.
Category Breakdown
Scores based on analysis of 296 recent reviews
Ease of Use
8.5/10Many reviewers praise Eyebuydirect's website for its user-friendly interface and intuitive navigation. Customers appreciate the virtual try-on feature, the ability to easily upload prescriptions, and the overall simplicity of the ordering process, as one reviewer stated, "Easy to use. Virtual try on was great."
42 reviews mention thisPricing & Value
8.0/10A significant number of reviewers highlight Eyebuydirect's affordable prices and the value they receive for their money. Customers frequently mention the availability of coupons and promotions, making the glasses even more budget-friendly, with one reviewer saying, "I love the prices. I can afford to buy glasses more often."
38 reviews mention thisProduct Selection
7.8/10Reviewers often commend Eyebuydirect for its wide variety of frames and lens options. Customers appreciate the extensive selection of styles, colors, and lens shades, allowing them to find glasses that suit their individual preferences, as one reviewer noted, "I was happy to see such a nice selection and how easy to choose a style, colors, lens shades."
25 reviews mention thisCustomer Service
6.0/10Customer service receives mixed reviews, with some customers praising the helpfulness and patience of representatives, while others report negative experiences. Some reviewers mention difficulties resolving issues with returns, warranties, or incorrect orders, while others highlight positive interactions, such as, "Emily was wonderful and very patient with me and guided through the whole process with compassion."
18 reviews mention thisProduct Quality
7.0/10While many reviewers are satisfied with the quality of Eyebuydirect's glasses, some report issues with prescription accuracy or durability. Some customers mention receiving glasses that did not match their prescription or experiencing problems with broken screws or scratched lenses, as one reviewer stated, "The prescription part of my purchase is great. Much better than another company I tried and the glasses fit well."
15 reviews mention thisShipping & Delivery
7.5/10Most reviewers find the shipping to be reasonably quick and efficient. Some appreciate the option for expedited shipping, while others mention receiving their glasses within a week, with one reviewer saying, "The glassess come in a week and are beautiful on."
8 reviews mention thisPros & Cons
What Customers Love
"I always order from IBUYDIRECT, easy and great coupons. Love the glasses"
"The website is very easy to use and I love the try on feature."
"I was happy to see such a nice selection and how easy to choose a style, colors, lens shades."
"I enjoy picking out my glasses in my home."
"Went out her way to help and was very professional. Plus, patient."
Common Complaints
"Don't buy anything from this website. Their customer service is the worst. Absolutely rude and not helpful."
"The glasses weren’t progressive, as I had ordered"
"Website is very difficult to navigate"
"YOU NEED A BETER SELECTION OF FRAMES"
"Customer Service declined to replace the broken frames saying their warranty doesn't cover broken screws, only manufacturer defect"
Common Questions About Eyebuydirect
Answers derived from customer review patterns
Is Eyebuydirect legit and trustworthy?
Based on the reviews, Eyebuydirect appears to be a legitimate online retailer of eyeglasses and sunglasses. The majority of customers report positive experiences with the website, the selection of frames, and the affordability of the glasses. However, some reviewers have noted issues with customer service and prescription accuracy, suggesting that while generally reliable, there is a potential for occasional problems. Customers should carefully review their prescriptions and be prepared to address any issues that may arise with customer support.
Based on 45 reviewsDoes Eyebuydirect have good customer service?
Customer service experiences with Eyebuydirect are mixed, according to the reviews. While some customers praise the helpfulness and patience of customer service representatives, others report difficulties resolving issues with returns, warranties, or incorrect orders. This inconsistency suggests that customer service quality may vary depending on the specific representative or the nature of the issue. Customers should be prepared to advocate for themselves and document all communication when dealing with customer service.
Based on 18 reviewsIs Eyebuydirect worth it for small business?
For small businesses seeking affordable eyewear options for their owners or employees, Eyebuydirect can be a worthwhile option. The competitive prices and wide selection of frames make it a budget-friendly choice. However, small business owners should be aware of the potential for occasional issues with prescription accuracy and customer service. It's advisable to carefully review orders and be prepared to address any problems that may arise.
Based on 20 reviewsWhat is Eyebuydirect's return policy like?
The reviews suggest that Eyebuydirect's return policy can be a point of contention for some customers. While the company offers a return policy, some reviewers report difficulties processing returns or receiving refunds, particularly for issues related to scratched lenses or broken screws. It is important to carefully review the terms and conditions of the return policy before making a purchase and to document any issues that may arise.
Based on 8 reviewsHow easy is it to order glasses from Eyebuydirect?
The majority of reviewers find it easy to order glasses from Eyebuydirect, praising the user-friendly website and the intuitive ordering process. The virtual try-on feature and the ability to easily upload prescriptions are frequently mentioned as positive aspects of the online shopping experience. This ease of use makes Eyebuydirect a convenient option for customers who prefer to shop for eyewear from home.
Based on 35 reviewsLooking for Something Different?
Compare Eyebuydirect against 121 similar lifestyle & perks options.
View Alternatives